Solução Via Web respects your privacy and is committed to protecting the personal data of its users, clients, and visitors worldwide. This Privacy Policy explains how we collect, use, store, and protect personal information when you access our website and use our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information only when necessary to provide our services, including but not limited to:

• Name
• Email address
• Phone number / WhatsApp
• Company name
• Information submitted through contact forms
• Data shared through communications via email, WhatsApp, or other channels

We may also automatically collect certain technical information, such as:

• IP address
• Browser type and device information
• Pages visited and interaction data
• Date, time, and duration of visits

This information is used for analytical purposes, security, and to improve website performance and user experience.

2. How We Use Your Information

The collected information may be used to:

• Communicate with you
• Provide website development, hosting, automation, and digital services
• Send proposals, service-related, commercial, or technical communications
• Improve our services, content, and user experience
• Ensure website security and prevent fraud
• Comply with legal and regulatory obligations

We do not use personal data for purposes other than those described in this policy without your explicit consent.

3. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds, in accordance with applicable data protection laws:

• Your consent
• Performance of a contract or pre-contractual measures
• Compliance with legal obligations
• Legitimate business interests, provided such interests do not override your rights and freedoms

4. Data Sharing and Third Parties

Solução Via Web does not sell or rent personal data. We may share data with third parties only when:

• Necessary to deliver contracted services
• Required by law, court order, or regulatory authority
• Involving trusted service providers (such as hosting, email services, automation tools, analytics, and security platforms), strictly for operational purposes and under confidentiality and data protection obligations

5. International Data Transfers

As we serve users globally, your data may be processed or stored in servers located in different countries. In such cases, we ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable laws, including international data transfer mechanisms.

6. Use of Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze website performance, and improve functionality. Cookies may be used to:

• Understand how visitors interact with the website
• Remember user preferences
• Improve content and navigation

You can manage or disable cookies through your browser settings. Please note that some features of the website may not function properly without cookies.

7. Data Security

We implement technical and organizational security measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure, including:

• SSL encryption
• Secure hosting environments
• Access controls and monitoring

While we take reasonable steps to protect your information, no system can guarantee absolute security.

8. Your Rights

Depending on your location and applicable data protection laws (including GDPR and similar regulations), you may have the right to:

• Access your personal data
• Request correction or updates
• Request deletion of personal data
• Restrict or object to data processing
• Withdraw consent at any time
• Request data portability, where applicable

To exercise your rights, please contact us using the information provided below.

9. Third-Party Links

Our website may contain links to third-party websites. Solução Via Web is not responsible for the privacy practices, policies, or content of external websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy at any time to reflect legal, technical, or business changes. Updates will be published on this page, and continued use of the website indicates acceptance of the revised policy.

11. Contact Information

If you have questions about this Privacy Policy or how we handle personal data, please contact us:

📧 Email: contato@solucaoviaweb.com.br
📱 WhatsApp: +55 15 98166-2066